UBA upgrades chatbot functionality, as Leo launches service on Instagram, Google Business Chat

The bank also announced an exciting update to Leo’s existing features, where customers can now conduct their business in an animated 3D format. Armed with this update and its recent expansion to Instagram and Google Business, customers will now be able to perform multiple transactions from the comfort of their home and can now perform more activities such as transferring funds, checking balances, buying airtime and data, and easily getting their bank statements, from any of these social media platforms.

UBA Group Chief Executive/Managing Director, Kennedy Uzokawho spoke about the improved features of Leo, explained that the bank is always looking for innovative ways to develop strategies to facilitate transactions for the many users of the bank, while ensuring the highest security of their transactions.

He said, “At UBA, we have worked with tech giants who have the global capability to ensure not only seamless but also effortless banking for millions of our customers across Africa. At UBA, we have partnered with the best to actualize this unbeatable innovation that is capable of revolutionizing the way banking is done in Africa.

He revealed that Leo’s activities have spread across Africa, changing the face of e-banking in other key African locations including Cameroon, Zambia, Ivory Coast, Senegal, Congo DRC, Tanzania, Kenya, Uganda, Sierra Leone, Gabon, Chad. , Congo Brazzaville, Benin, Mozambique, Zambia, Guinea, Burkina Faso, Mali.

Uzoka pointed out that Leo’s uniqueness lies in convenience. “Customers can initiate transactions without leaving their favorite phone apps. By bringing Leo into the comfort zone of his customers, UBA’s chat banking became a pioneering innovation and has enjoyed leadership status in the chat banking space ever since,” he said. Explain.

Since its inception, Leo has been effortlessly improving the digital customer experience in banking and also achieving a range of other benefits like 24/7 availability as chatbot Leo remains available round the clock to help customers and manage frequently asked financial queries from customers.

United Bank for Africa Plc is a leading pan-African financial institution, providing banking services to over twenty-five (25) million customers, through 1,000 trade offices and customer touch points in 20 African countries. With operations in New York, London and Paris, UBA connects people and businesses across Africa through innovative retail, commercial and corporate banking, cross-border payments and remittances, trade finance and ancillary banking services.

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